Question 1

Which vehicle should I choose: Waffle (Defender 90) or Fern (Defender 110)?

Accepted Answer

Waffle is perfect for couples, or solo campers. Fern is perfect for families, friends who don’t want to share a tent, or those going on longer adventures.

Question 2

How many people can each vehicle sleep?

Accepted Answer

Waffle seats and sleeps up to two people (2 seats, one rooftop tent), Fern seats and sleeps up to 5 (5 seats, two rooftop tents). Extra sleeping space in the tent annexe, or by adding the Thule Outset add-on.

Question 3

Are the vehicles dog-friendly?

Accepted Answer

Fern the 110 is, with the Dog Pack add-on.

Question 4

Do you offer one-way hires?

Accepted Answer

No, hires must start and end at our HQ.

Question 5

What’s included in the hire price?

Accepted Answer

The hire price includes the vehicle, rooftent(s), all camping gear, and one named driver.

Question 6

Are there any add-on charges for essential camping gear?

Accepted Answer

No! Everything is included in the standard rate.

Question 7

Do you provide bedding / sleeping bags / pillows?

Accepted Answer

Yes, bedding, sleeping bags and pillows are already packed for you!

Question 8

Do you provide cooking equipment and utensils?

Accepted Answer

Yes, we provide a gas stove (and gas), pots, pans, utensils, cutlery, crockery – everything but the ingredients.

Question 9

Is a fridge included?

Accepted Answer

Yes, a compressor fridge (like you have at home) is included.

Question 10

Do you provide chairs/table?

Accepted Answer

Yes, chairs for every guest and tables are included as standard.

Question 11

What deposit is required to book?

Accepted Answer

A 25% deposit is required to secure dates, with the balance being due no later than 31 days prior to hire.

Question 12

What is the security deposit and how is it taken?

Accepted Answer

Security deposit is £750, taken at pickup.

Question 13

What mileage is included per day?

Accepted Answer

125 miles are included per day (average over the hire.

Question 14

What’s the minimum hire period?

Accepted Answer

3 nights.

Question 15

What are the pickup and drop-off times?

Accepted Answer

Guaranteed pick up is from midday, drop off by 3pm. However, we can generally be flexible on this, depending on availability – please enquire on booking.

Question 16

What do I need to bring for pickup?

Accepted Answer

Please ensure you have: All drivers' photo-card driving licences, passports and proof of address. The proof of address must be in the form of a bank statement, utility bill or letter from a Government Department dated not more than 90 days previously. A debit or credit card in the name of the main driver to lodge the Security Deposit of £750.00 with us.

Question 17

Who can drive?

Accepted Answer

Driver's must be between 25 and 70 years old and have held a full and clean driving licence for at least 3 years. Please get in touch before booking if you do not fulfil these requirements and we will talk to our insurers.

Question 18

Can I take the vehicle off-road?

Accepted Answer

No, off-roading is not covered under the insurance policy and is not permitted.

Question 19

Can I take it to festivals?

Accepted Answer

Generally yes, but please contact us before booking to confirm.

Question 20

Do you sell gift vouchers?

Accepted Answer

Yes, we sell gift vouchers for part of, or full, hires. Standard values can be purchased directly though our web shop, or please contact us for custom values.

Question 21

Do vouchers expire?

Accepted Answer

Vouchers are valid for 12 months from purchase.

Question 22

Can vouchers be used for anything (hires + shop)?

Accepted Answer

Yes, either towards hires, or products on our web store.

Question 23

Can you issue a printable voucher / PDF?

Accepted Answer

Yes, we can issue either, or both, at no extra cost.

Frequently Asked Questions